TERMS OF REFERENCE
Non- Revenue Water programme
development
1. Background
Assisting Ghana
Urban Water Limited (GUWL) to improve services to low income urban consumers
(LIC) is a key element of the WSUP Ghana programme. WSUP will work under a
Professional Services Agreement with GUWL, which includes the demonstration of
effective LIC water service models, and development of technical capacity in
agreed areas of operations where GUWL identify a need and which impacts
positively on LIC services. WSUP is now in the process of working with GUWL to
formulate the capacity development programme. Non-revenue water (NRW) reduction
is an important component of this capacity development programme.
2. Aim
The aim of
this assignment is to identify the current position of
GUWL with respect to NRW, and to support them in the development of a sustainable
programme to reduce NRW in their supply network. The assignment targets WSUP’s Strategic Objective 2 (SO2), namely to
strengthen local and national institutional capacity for improving water,
sanitation and hygiene (WASH) services to the urban poor.
3. Outline
The first step
in developing an NRW reduction programme is to gain an understanding of the
current likely levels of NRW and how they are assessed, and of the capacity within
GUWL to develop and implement such a programme. A programme can then be
developed in consultation with GUWL that provides for more robust assessment of
NRW, identifies appropriate measures to reduce it, and sets out the data
gathering/management and institutional strengthening that are required for
sustainable implementation of the programme by GUWL. The programme should provide
for pilot areas for detailed NRW data collection, and should be phased to
provide for reviews and refinement as the work progresses
The work will
be led by an international NRW specialist supported by local expertise, both
funded by WSUP.
The programme should
recognize that support for NRW reduction may also be available from other
sources, and consider effective and appropriate ways of integrating such
support with WSUP’s own inputs to the process.
4. Scope
The work
comprises three phases as described below.
Phase 1
The Consultant
will:
- Obtain an appreciation of the WSUP Ghana programme and
GUWL’s water supply operations;
- Obtain an understanding of the current issues and
levels of NRW and illegal water loss through discussions with GUWL, including
their means of measuring water produced, distributed and delivered to
customers, billing records, customer databases and other relevant data;
- Through discussion with GUWL, assess the current
technical capacity within the organisation to develop and implement an
effective and sustainable NRW reduction strategy;
- Design and deliver to operational managers a one-week
course on assessing and controlling NRW, to include a day on site;
- Prepare Phase 1 report.
Phase 2
The Consultant
will:
- Consider options
for improving the quality of water flow measurement and other relevant
data sufficiently to inform an effective NRW reduction strategy and, in
discussion with GUWL, identify those that are likely to be most
appropriate, sustainable and cost-effective;
- In consultation with GUWL, identify and assess
alternative selections of short, medium and long-term measures to reduce
NRW, and identify a preferred programme;
- Discuss and agree the institutional arrangements and capacity
building support needed by GUWL to implement the identified programme of
NRW reduction measures, and sustain effective focus by GUWL on NRW
management into the future;
- In discussion with GUWL, identify other potential
sources of external support to the NRW reduction programme and consider
how these may be integrated effectively into programme implementation;
- Discuss recommendations with senior management of GUWL
to verify support for the plan;
- Prepare Phase 2 report.
Phase 3
The Consultant
will:
- With GUWL, identify two pilot areas (one each in Accra
and Kumasi) for interventions to improve NRW quantification and reduction
to the benefit of water supplies to LICs, and specify the related programmes of work;
- Support the procurement and installation of hardware
(flowmeters etc) and related infrastructure to implement these pilot
interventions;
- Assist GUWL in the implementation of the pilot
interventions, including baseline NRW assessment, monitoring, analysis and
interpretation of results, and determination/implementation of follow-up
actions where appropriate;
- Prepare Phase 3 report.
5. Deliverables
Phase 1
a.
A report that
sets out clearly:
·
the current
situation in relation to NRW in GUWL, including strengths and weaknesses in
flow measurement (water accounting), leakage control, illegal connections,
billing, revenue collection and other relevant data;
·
the
implications of this situation for GUWL as a business, in terms of volume of
water produced but not delivered, lost revenue and improvements to customer
service that could be achieved by reducing NRW;
·
an assessment
of the institutional and technical capacity of the organization to deliver an
effective and sustainable NRW reduction programme, and how this may be
improved;
b.
Development
and delivery to operational managers of a
one-week course on assessing and controlling NRW, to include a day on site and
documentation (course content, attendees etc).
Phase 2
a.
An Options Report,
that compares alternative data gathering improvement, technical capacity
building and institutional enhancement strategies and their implications for
GUWL, and how they may be built into short, medium and long-term sustainable
NRW reduction programmes, with recommendations;
b.
A Final
Report, that sets out the preferred strategy as agreed with and supported by GUWL,
including how it will be implemented, sustained and funded.
Phase 3
a.
Formal
proposal for interventions and work programmes to improve NRW quantification and reduction in two pilot areas (one each in
Accra and Kumasi) agreed between WSUP and GUWL;
b.
Support given to GUWL in collection of
relevant base data for the pilot areas, and the procurement and installation of
infrastructure required to underpin the interventions;
c.
Support given
to GUWL with the collection, analysis and interpretation of data collected from
the installed NRW infrastructure, and determination/implementation of follow-up
actions where appropriate;
d.
A report
detailing the scope and effectiveness of the interventions, the lessons learned
and implications for scale-up.
The consultant should expect to be
asked to respond to one round of comments on the draft report at the end of
each phase, before finalization. The approval of the report will be by the WSUP
Programme Director following consultation with GUWL.
Proposal
submission 24 May 2013
Phase 1
commencement 29 May 2013
Phase 1
completion 24 July 2013
Phase 2
commencement 8 August 2013
Phase 2
completion 19 September 2013
Phase 3
commencement 26
August 2013
Phase 3,
components (i) & (ii) completion 22 November 2013
Phase 3,
components (iii) & (iv) completion 30
June 2014
Note the
overlap between the completion of a phase and the commencement of its
successor; this reflects client review time for reports.
7. Submission of proposals
Proposals for the assignment must be submitted to the contacts below on or before May 24, 2013.
Proposals for the assignment must be submitted to the contacts below on or before May 24, 2013.
Proposals must be comprised of a
Technical and Financial proposal, with a detailed workplan defined in the
Technical proposal.
8. Reporting
In Ghana the
Consultant shall report to the WSUP Country Programme Manager, ibmusah@wsup.com and Faustina Boachie, faustina.boachie@ghanawater.info. The Consultant will also liaise closely with
the appointed person from GUWL.
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